Refund policy
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging with all tags attached.
- Proof of purchase (such as your order confirmation or receipt) is required.
Items that show signs of wear, damage, or alteration may not qualify for a refund.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale or clearance items
- Personalized or custom-made products
- Intimate apparel or personal care items (if applicable)
How to Start a Return
To request a return, please contact our customer support team with your order number and the reason for your return. Once your return request is approved, we'll provide instructions for returning your item.
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We replace items only if they are defective, damaged, or you received the wrong item. If you need an exchange, please contact us for assistance.
Order Cancellations
Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow our return process.
Contact Us
If you have any questions about our Return & Refund Policy or need assistance with your order, please contact our customer support team. We're happy to assist you.